News for 'customer service'

'My Job Is To Be A Facilitator'

'My Job Is To Be A Facilitator'

Rediff.com23 Jun 2025

'My job is to provide people with a bouquet of options they can choose from.'

Do Your Knees Hurt While Walking/Running?

Do Your Knees Hurt While Walking/Running?

Rediff.com7 Aug 2025

rediffGURU Rebecca Pinto, a physiotherapist, nutritionist and founder of Dr Rebecca's Physiotherapy, offers practical advice on how to lead a healthy, pain-free life.

Starlink deal: What it actually means for Airtel, RIL

Starlink deal: What it actually means for Airtel, RIL

Rediff.com14 Mar 2025

India's biggest telecom players, Bharti Airtel and Reliance Industries-backed Jio Platforms, will soon bring billionaire Elon Musk-led SpaceX's Starlink satellite services to India. According to analysts, the move could boost India's tele density, especially in the rural areas, and may be an opportunity for investors to add the two stocks on dips for long-term gains

Spot the Scam Before It Spots You!

Spot the Scam Before It Spots You!

Rediff.com8 Jul 2025

Fraudsters lure individuals with false promises of recovering bonuses or maturity proceeds from lapsed policies.

Govt cuts customs duty on 3 cancer drugs

Govt cuts customs duty on 3 cancer drugs

Rediff.com23 Jul 2024

The government proposes to cut custom duties on Trastuzumab Deruxtecan, Osimertinib and Durvalumab from 10 per cent to nil.

Amazon to invest Rs 2,000 cr in India to expand logistics, improve safety

Amazon to invest Rs 2,000 cr in India to expand logistics, improve safety

Rediff.com20 Jun 2025

Amazon will invest more than Rs 2,000 crore (about $233 million) in India in 2025 as it strengthens its logistics and safety standards, said the ecommerce company on Thursday.

Chhonzin Angmo Creates History On Everest

Chhonzin Angmo Creates History On Everest

Rediff.com27 May 2025

Chhonzin Angmo became the first visually-impaired woman from India to plant the Tricolour on Earth's highest mountain.

Private banks leading AI adoption in banking services, says RBI study

Private banks leading AI adoption in banking services, says RBI study

Rediff.com22 Oct 2024

Private sector banks in India are taking the lead in the adoption of Artificial Intelligence (AI) in areas like fraud detection, customer segmentation, and chat automation, according to a Reserve Bank of India (RBI) study. The asset size and capital adequacy ratio are influencing the rate of adoption.

Axiom-4 mission hits another delay as NASA examines leak at ISS

Axiom-4 mission hits another delay as NASA examines leak at ISS

Rediff.com13 Jun 2025

On Thursday, NASA announced that it was working with Roscosmos to understand a new pressure signature, after the recent post-repair effort in the aft-most segment of the International Space Station's Zvezda service module.

Follow KYC norms or face regulatory action: RBI to banks

Follow KYC norms or face regulatory action: RBI to banks

Rediff.com19 Nov 2024

RBI Deputy Governor Swaminathan J has asked banks to follow KYC guidelines with both "precision and empathy", failing which regulatory actions will be taken against them by the central bank. Addressing a Conference of Directors of Private Sector Banks here on Monday, the Deputy Governor also expressed concern that in many cases, customer grievance mechanisms, including the Internal Ombudsman structure, are treated more as a formality than as a robust, effective resource.

Probe report flags no maintenance issues: Air India CEO

Probe report flags no maintenance issues: Air India CEO

Rediff.com14 Jul 2025

Air India's CEO defends the fitness of pilots and aircraft after a preliminary report into the crash of flight AI171 raised questions. He urged against premature conclusions as the investigation continues.

We Will Defer To AAIB: Boeing

We Will Defer To AAIB: Boeing

Rediff.com12 Jul 2025

Aircraft manufacturer Boeing on Saturday said it continues to support the ongoing investigation into the Air India Flight AI171 crash, hours after the Aircraft Accident Investigation Bureau (AAIB) released its preliminary report on the incident that occurred in Ahmedabad.

Airtel: Spend on customer service or brand makeover?

Airtel: Spend on customer service or brand makeover?

Rediff.com8 Dec 2010

Bharti Airtel says the makeover is in tune with the paradigm change the industry is about to witness.

'We're the largest gig worker employer in country'

'We're the largest gig worker employer in country'

Rediff.com25 Jun 2025

'Today, we have 2 million active drivers earning through our platform every month.'

'Sensex Is Barometer Of Economy And Capital Markets'

'Sensex Is Barometer Of Economy And Capital Markets'

Rediff.com18 Jul 2025

'BSE has facilitated nearly Rs 35 trillion in capital raising across multiple segments.'

How AI Is Transforming Travel

How AI Is Transforming Travel

Rediff.com29 May 2025

As many as 94 per cent of travel and tourism industry leaders consider AI to be critical to their business.

'Future Generali always wanted to outgrow the industry'

'Future Generali always wanted to outgrow the industry'

Rediff.com12 Jul 2025

'This will be our first large-size bank partner, and hence, the partnership will be a game-changer for us.'

Why NRIs are holding back on market bets

Why NRIs are holding back on market bets

Rediff.com23 Jul 2025

Non-resident Indians (NRIs) haven't gone big on the Indian stock market story despite the post-pandemic boom. While domestic participation through mutual funds (MFs) and dematerialised accounts has soared, NRI participation figures show limited signs of a similar rise.

PayPal receives RBI nod to operate as cross-border payment aggregator

PayPal receives RBI nod to operate as cross-border payment aggregator

Rediff.com28 May 2025

PayPal Payments Pvt Ltd (PayPal), the Indian subsidiary of PayPal Holdings Inc, has received in-principle approval from the Reserve Bank of India (RBI) to operate as a Payment Aggregatorross Borderxports (PA-CB-E). This marks a key milestone in PayPal's operations in India and its continued support for Indian small businesses, enabling secure cross-border payments to approximately 200 markets, the company said in a statement.

RBI panel suggests a host of customer-centric initiatives for banks

RBI panel suggests a host of customer-centric initiatives for banks

Rediff.com5 Jun 2023

An RBI-appointed panel on Monday recommended hosts of customer-centric initiatives for banks, including online settlement of claims by heirs of deceased account holders, flexibility for submission of life certificates by pensioners and a centralised KYC database. The report of the Committee for Review of Customer Service Standards in RBI Regulated Entities (REs) has also suggested that the operations of accounts should not be stopped pending periodic Know Your Customer (KYC) updates. It recommended that there should be a time limit for the return of property documents to borrowers after the closure of the loan account, failing which a penalty should be imposed on the lender.

'We Were There At Every Crew Funeral': AI CEO

'We Were There At Every Crew Funeral': AI CEO

Rediff.com21 Jun 2025

'We will continue supporting those affected long after the work in Ahmedabad is done.'

Healthy balance sheets augur well for economy: RBI Governor Sanjay Malhotra

Healthy balance sheets augur well for economy: RBI Governor Sanjay Malhotra

Rediff.com1 Jul 2025

Large tariffs by the United States administration and elevated geopolitical risk have increased near-term global financial stability risks, and along with weather events pose downside risks to domestic growth, Reserve Bank of India (RBI) Governor Sanjay Malhotra said in the foreword to the Financial Stability Report released on Monday.

Space Economy Takes Off in Andhra Pradesh

Space Economy Takes Off in Andhra Pradesh

Rediff.com23 Jul 2025

Andhra Pradesh will establish two expansive integrated space cities in Lepakshi and Tirupati, spanning around 33,000 acres.

All Aboard! Louis Vuitton Sets Sail In Shanghai

All Aboard! Louis Vuitton Sets Sail In Shanghai

Rediff.com30 Jun 2025

Located in the heart of Shanghai, in the HKRI Taikoo Hui complex on Nanjing West road, the gleaming ship-shaped Louis Vuitton store, The Louis, stands as a 30-metre high tribute to the city's maritime identity.

India, EU 'very near' to concluding FTA: Goyal

India, EU 'very near' to concluding FTA: Goyal

Rediff.com10 Jun 2025

Commerce and Industry Minister Piyush Goyal on Tuesday said India and the 27-nation EU bloc are "really very near" to concluding talks for the proposed free trade agreement, with only a few issues left to be resolved.

Time India Learnt From China Playbook

Time India Learnt From China Playbook

Rediff.com20 Aug 2025

If India caves in to US pressure as Trump hopes it will, he will further try to blackmail it into submission, points out Ramesh Menon.

RBI considers fresh guidelines to curb mis-selling

RBI considers fresh guidelines to curb mis-selling

Rediff.com10 Jun 2025

Concerned over the rise in mis-selling of products by banks and non-banking financial companies (NBFCs), the Reserve Bank of India (RBI) is examining whether to come up with norms to curb such practices. Observing that pushing financial products, such as insurance, indiscriminately to unaware consumers may be detrimental to their well-being, RBI Deputy Governor M Rajeshwar Rao said, "We are examining whether it necessitates framing of guidelines to address mis-selling of financial products and services by REs (regulated entities)."

After-sales service key to customer retention:Amex

After-sales service key to customer retention:Amex

Rediff.com7 Jul 2010

To attain new customers and retain the older ones, good customer service cannot be ignored as a majority (82 per cent) of Indian consumers value it the most while making a purchase.

What Makes J&K's Vande Bharat One Of A Kind

What Makes J&K's Vande Bharat One Of A Kind

Rediff.com7 Jun 2025

The new Vande Bharat train is custom-built for Himalayan winter conditions, includes heated windscreens, thermally insulated lavatories, and advanced sub-zero heating systems.

Centralised KYC system in works, says Sebi

Centralised KYC system in works, says Sebi

Rediff.com4 May 2025

Markets regulator Sebi is actively working with the Ministry of Finance and other financial regulators on setting up a centralised KYC (Know Your Customer) system, chairman Tuhin Kanta Pandey has said. The Central KYC is an online database that maintains KYC records of customers in a centralised manner, aiming to streamline compliance across financial institutions.

How to Choose Right Home Insurance

How to Choose Right Home Insurance

Rediff.com28 Jul 2025

Understand policy inclusions and exclusions to avoid surprises during claims.

Ola Electric Hits Speed Bumps On Road to Future

Ola Electric Hits Speed Bumps On Road to Future

Rediff.com19 Jun 2025

Clearly, some of the bullishness of the early days has gone missing. Ola's market share is slipping amid rising competition from incumbents like Bajaj Auto and TVS.

Affordable Homes Within Reach As Banks Ease Lending Norms

Affordable Homes Within Reach As Banks Ease Lending Norms

Rediff.com8 Jul 2025

The move is to align affordable housing finance flows to the increase in property costs and inflation, says Raghu Mohan.

Mediclaim: Want To Buy An OPD Plan?

Mediclaim: Want To Buy An OPD Plan?

Rediff.com14 Jul 2025

These plans are suited for individuals and families with regular OPD needs -- those managing chronic illnesses and families with young children or elderly members.

Ashok Leyland Turns Trucks Smart with AI

Ashok Leyland Turns Trucks Smart with AI

Rediff.com5 Jun 2025

The company has embedded intelligence in every layer of its value chain, marked by predictive maintenance, AI-powered image recognition and robotic automation.

Festive Hiring To Generate 2 Lakh Jobs

Festive Hiring To Generate 2 Lakh Jobs

Rediff.com16 Jul 2025

Hiring activity has gained momentum in anticipation of upcoming festivals like Raksha Bandhan, Dussehra, Diwali, seasonal sales and the wedding season.

Kepler Wins Defence Deal for Swarming Satellites

Kepler Wins Defence Deal for Swarming Satellites

Rediff.com9 Jul 2025

The autonomous satellite swarm is being designed for the Defence Space Agency.

Expert Tips To Future-Proof Your Career

Expert Tips To Future-Proof Your Career

Rediff.com5 Jun 2025

rediffGURU Dr Ganesh Natarajan tells you how to upskill and upgrade yourself in order to future-proof your career.

SBI@70: Who Says The Elephant Can't Dance?

SBI@70: Who Says The Elephant Can't Dance?

Rediff.com7 Jul 2025

While a giant, it's a nimble-footed one, and is growing at a speed that even some of its private sector peers find enviable.
Between FY18 and FY24, it doubled its balance sheet. Despite being a late entrant in some segments, it has been able to grab market share, observes Tamal Bandyopadhyay.

AI Hiring Remains a Challenge in India

AI Hiring Remains a Challenge in India

Rediff.com16 Jul 2025

Companies typically face challenges in recruiting candidates who are skilled in AI, machine learning and generative artificial intelligence though they have hundreds of vacancies.